Cancellation Policy

Cancellation Policy

At Native Assignment Help Australia, we aim to deliver the best quality services to every student. We never disregard any of the concerns shared by our users. If you feel there is any issue and you want to cancel the placed order, you can do so. That is why we have a clear cancellation policy in place. It lays out the terms and conditions for cancelling the order. If your claim satisfies those requirements, you will be issued a refund determined by QAD (Quality Assurance Department).

Customers' right to cancel the order

Let us look at the conditions under which you can cancel your order:

• If you cancel the order within 12 hours of placing the order, you can do so. But only under the condition that the writer was not assigned. If the writer was assigned, then you are not allowed to cancel the order request.

• Due to a technical glitch, you have placed the same order twice. In those cases, you are allowed to cancel one of the orders and get a refund for the cancelled order.

• In case your professor has changed the entire requirements concerning the assignment. We would assess the degree of changed requirements. If they are drastically different, then you are allowed to cancel the order.

• Although unlikely, by any chance, we miss the submission deadline without any valid reason. In those cases, you can request cancellation.

Cases Where You Are Not Allowed To Cancel The Order

We have listed below the conditions where your cancellation requests will be deemed ineligible.

• For urgent assignment requests, cancellations are not permitted.

• Cancellation will not be allowed while the order is in progress or a draft has already been sent to you.

• The customer provides incorrect details or does not provide the necessary documents on time. If this results in delayed delivery, then the fault is from the customer’s end.

Steps to cancel the order

In case you want to proceed with the cancellation policy, then follow the below steps.

Submit your request through email at ( …..) to our customer support team. You need to mention the order ID, the cancellation reason, and other necessary details.

The next step is verification. You need to wait patiently while our quality assurance department reviews your cancellation request. They will check all the details and assess the quality and progress of the assignment. It takes at least 1 or 2 days for them to make any decision.

Lastly, if our QAD approves your cancellation request, you will be notified immediately. In the next 7-10 days, you will get your money back in the payment source used for the order placement.

Our right to cancel the order

However, there may also be situations where the fault is at the customer’s end. In those cases, we retain the right to cancel the order. Have a look at those conditions.

• If users breach our terms and conditions, then we hold the right to cancel the order immediately.

• In case the customer is trying to cheat us or creating problems during the order placement or after the order confirmation.

• Due to unfortunate situations like data loss, theft, accident, etc., we cannot complete the work within the deadline.

• In the rare event that there is no suitable writer available for the order.

For further details, you can connect with our support team. They will assist you promptly. You can contact them through live chat, WhatsApp, E-mail, or phone call.