Refund Policy - Overview
Native Assignment Help Australia is a well-known assignment writing platform. We hold a record of delivering high-quality academic services to students. Our adherence to maintaining hall policies and commitments is unmatched. Similarly, we also provide a refund and revision policy assurance. This policy highlights all the circumstances under which a refund can be claimed. We offer this policy to provide maximum customer satisfaction and reliability. Read the following context for more detailed information.
Conditions under which we approve refund requests
Late project delivery
In case we are unable to meet your deadline, you can claim a full refund. There are rare chances that this situation arises from our side. First, you contact our customer care team regarding the concern, we always redirect you with an honest reason. If the reason is unacceptable, then your refund is guaranteed. Terms under which you can request a refund:
- Post-deadline delivery.
- If the university accepts the project but compromises on grades, then a certain percentage of the money will be given.
- Refunds will be approved with compelling evidence.
Quality concerns
Native Assignment Help Australia is rigorously determined to provide high-quality projects that do not leave any kind of mistakes. However, we also suggest that you ask for a revision. Revisions are allowed in measures like:
- Unrevised errors.
- Inaccurate word limit.
- Poor adherence to formatting guidelines.
- Inadequate clarity and uniqueness.
- Old facts or wrong citations.
Remember- Once asked for revision, a refund can’t be requested.
The project has not been delivered
Usually, we never skip or miss out on deadlines. Due to genuine or unexpected reasons sometimes we fail at delivering the project. In this case, if the customer care executives remain unresponsive for 2 days, then the refund request will be approved. You will get your full money back or store credits.
Plagiarism and AI
In situations where our writers neglect the fact of maintaining academic integrity, you hold the right to claim a refund. We take full responsibility for this inconvenience. With a valid plagiarism report from a credible source, your revision or refund request can be approved.
If the amount is deducted twice due to technical issues
If sometimes your money is deducted twice or extra due to any kind of technical issues, you can contact our customer care executives. By immediately reporting the issue with the payment proof, we can proceed with the refund process. Note that, if the issue is with the payment source, then please contact the company only.
Order cancellation
You can cancel the order within just 24 hours of placing it. Also, if there is no writer is assigned or the work has not been started during that time, your full refund will be processed. In case the work has been started or a writer has been assigned, your cancel request will be rejected.
If the student fails the paper
In 1/10 cases where the students fail the paper or get poor grades, we allow them to get their money back. You can claim a refund within the next three weeks with a valid report card that shows failing grades. No evidences are accepted after the given timeframe.
Refund processing and finalisation
Method to claim a refund
In case of all refund requests or additional money deduction, you should first contact our customer support team. Claim the refund within three weeks of the order delivery date. We strictly restrict our customers from incorporating any third-party, such as a credit card provider, PayPal or the legal powers.
Chargeback
Chargeback is firmly restricted by Native Assignment Help Australia. For any concerns, you are requested to talk with our cooperative customer care executives first. In situations of chargeback, the person will be assumed as fraudulent in our systems. Also, if we catch any person taking dishonest advantage of our services and products, then we can take strict legal action.
Refund duration
The period of refund processing is expected to be 2-3 business days. If the claim is made within the next three weeks of the delivery date, then it can be considered otherwise, the request will be rejected. Further, at least 48 hours are required to review the refund request by our QAD team. You need to maintain patience till the formalities are satisfied. Once everything is settled, the money will be processed to your original payment source within the next 24 hours.
Note: Refund requests will only be accepted if they meet the above-mentioned terms and conditions and our Quality Assurance Department authorises them. The refund money that will be returned is 90% of the total money. A 10% deduction will be made for the transaction cost given to the payment gateway company inclusive of all service charges.
